Terms and conditions

Terms and conditions 1. General 1.1. SIA YerbaTea, registration no. 50203504501, address: Ieriķu iela 66–112, Rīga, LV‑1084, Latvia (the “Seller” or “online store”), provides the content available on the website yerbatea.lv and sells goods/services subject to these Terms and Conditions (the “Terms”). 1.2. When a consumer purchases goods via the website, the agreement is considered a distance contract and is governed by the laws of the Republic of Latvia regulating distance contracts, including but not limited to the Consumer Rights Protection Law and the Cabinet Regulations “Regulations regarding distance contracts”. 1.3. The Seller may unilaterally amend the Terms by publishing an updated version on the website. For a given order, the version of the Terms in force at the time the order was placed will apply. 2. Purchases 2.1. The prices and main characteristics of products sold in the online store are shown next to each product. Prices are shown in euros (EUR) and include value added tax (VAT), where applicable. 2.2. To place an order, the Customer selects the desired products and adds them to the cart. After reviewing the cart, the Customer enters the required data (name, delivery address, contact details, etc.), chooses a delivery method and a payment method. Before confirming the order, the total cost of the order, including delivery and any applicable taxes, is displayed. 2.3. By confirming the order, the Customer acknowledges having read and accepted these Terms and the Privacy Policy. The order becomes binding on the Seller once payment has been successfully completed, unless otherwise provided in the Terms. 2.4. The Seller may refuse or cancel an order if: – the product is not available in stock; – payment has not been received; – there are reasonable suspicions of fraud; – there is an obvious error in the price or product description. In such cases, the Customer will be informed and, if payment has already been made, the paid amount will be refunded as soon as possible and no later than within 14 days. 3. Payment (Maksekeskus / MakeCommerce) 3.1. The currency of the website is euro (EUR). Purchases can be paid for using payment methods provided by the payment platform makecommerce.lv (Maksekeskus AS), such as: – internet bank payments available in Latvia and other countries, – Visa / Mastercard card payments. The specific methods available may vary and are shown at checkout. 3.2. If paying via internet bank, after completing the payment the Customer must click the button “Return to merchant” so that the payment is correctly registered. 3.3. The personal data necessary for executing payments are transmitted to the licensed payment institution Maksekeskus AS. The Seller does not receive or store the Customer’s full card data. The processing of such data is governed by Maksekeskus’ terms and privacy policy. 3.4. The distance contract comes into force when payment has been successfully received on the Seller’s bank account. If, for any reason, the order cannot be fulfilled, the Customer will be informed and the amount paid will be refunded within 14 days of the notification. 4. Delivery 4.1. Goods are delivered to the countries indicated at checkout (for example Latvia, Estonia, Lithuania, etc.). Delivery is provided via the chosen delivery partner (e.g. DPD parcel machine or courier). 4.2. Delivery costs and estimated delivery time are shown before order confirmation and may vary depending on the delivery address, chosen service and the weight/volume of the goods. 4.3. The Customer must provide an accurate delivery address and ensure timely receipt of the shipment (for example, from a parcel machine within the allowed period). If the Customer fails to do so, the shipment may be returned to the Seller; in such cases, the Customer bears the costs of re‑delivery. 4.4. As a rule, goods are delivered within X–Y business days (depending on delivery method and destination). In exceptional cases, the Seller reserves the right to extend the delivery period up to 45 calendar days, informing the Customer accordingly. 5. Right of withdrawal 5.1. A Customer who is a consumer has the right to withdraw from the contract without giving a reason within 14 calendar days from the day of receipt of the goods, subject to the exceptions provided by law and in these Terms. The right of withdrawal does not apply if the Customer is a legal entity. 5.2. During the withdrawal period, the goods may be used only to the extent necessary to verify their nature, characteristics and functioning as in a physical shop. The Customer is liable for any decrease in the value of the goods resulting from use beyond what is necessary for such verification. 5.3. To exercise the right of withdrawal, the Customer must send a clear statement of withdrawal (for example by email) within 14 days from receiving the goods, or complete a withdrawal form if provided. The Customer is responsible for proving that the withdrawal was sent within the specified period. 5.4. The Customer must return the goods to the Seller without undue delay and in any event no later than 14 days from sending the withdrawal notice. Unless the Seller has indicated otherwise, the direct cost of returning the goods is usually borne by the Customer. 5.5. The Seller will refund all payments received from the Customer, including the initial delivery costs (except any additional costs arising from the Customer’s choice of a delivery method other than the least expensive standard delivery offered), no later than 14 days after receiving the withdrawal notice. The Seller may withhold the refund until the goods have been received back or the Customer has supplied proof of having sent back the goods. 5.6. The right of withdrawal does not apply, among others, to goods made to the Customer’s specifications or clearly personalised, or to sealed goods which are not suitable for return for health or hygiene reasons and which have been unsealed after delivery, where so provided by applicable law. 6. Non‑conforming goods and complaints 6.1. The Seller is liable for non‑conformity of the goods or defects which existed at the time of delivery or which become apparent within the statutory period after purchase, as provided by applicable law. 6.2. If a defect is discovered, the Customer must contact the Seller as soon as reasonably possible, but no later than 2 months after the defect was discovered, and submit a complaint (e.g. by email, indicating the order number, description and, where possible, photos). 6.3. The Customer may request repair or replacement of the goods, or a price reduction or a refund where repair or replacement is impossible or disproportionate. 6.4. The Seller will provide a written or electronic response to the Customer’s complaint within 15 days of receiving it. 7. Processing of personal data 7.1. The Customer’s personal data are processed in accordance with the Seller’s Privacy Policy available on the website. The Privacy Policy explains what data are processed, for what purposes and on which legal bases, as well as the Customer’s rights related to data processing. 7.2. Personal data necessary for payment processing are transmitted to the payment institution Maksekeskus AS, which acts as an independent data controller for payment processing purposes. 8. Dispute resolution 8.1. In matters not covered by these Terms, the Customer and the Seller agree to comply with the laws of the Republic of Latvia. 8.2. The parties will first attempt to resolve disputes by negotiation and correspondence. If this is not possible, the consumer Customer may refer the dispute to the Consumer Rights Protection Centre (PTAC) or to the courts of the Republic of Latvia. The Customer may also use the EU Online Dispute Resolution platform (ODR). 8.3. If the Customer is a legal entity, disputes shall be resolved by the courts of the Republic of Latvia in accordance with Latvian law.